Privacy policy

Origin is operated by Avatar8 LLC. Contact ops@avatar33.com with privacy questions or deletion requests.

What we process

Your name, phone number, selected languages, and recent numbers are saved on your device. When you place a call, the destination phone number is sent to our server and Twilio. Call audio and text are processed to recognize, translate, and speak the conversation. If you choose a personal voice, your voice sample and profile label are sent to ElevenLabs and the resulting voice identifier is stored by Origin.

Apple processes payments. We receive signed app and purchase identifiers, purchase dates, and refund information. We keep a balance, free-time allowance, and usage records to credit purchases once and account for calls. We do not receive your card details.

AI and calling providers

With your permission, Deepgram receives call audio for speech recognition, OpenAI receives recognized text for translation, ElevenLabs receives translated text for speech generation and optional voice samples for voice creation, and Twilio receives telephone numbers and audio to connect calls. These providers process data under their own service terms and retention policies. Data may be processed in countries other than yours, including the United States.

Retention and choices

Origin does not maintain a permanent call recording or conversation archive. Temporary translated audio may remain in server memory in a bounded buffer until replaced or the service restarts. Call diagnostics include timing and technical errors. Telephone and transaction records may remain with providers according to their policies.

Delete your saved voice and local app data in Profile → Delete my voice and app data. This also requests deletion of the personal voice at ElevenLabs. Purchase and usage accounting is retained to preserve your paid rollover balance, prevent duplicate credits, and comply with accounting obligations. Contact support to request deletion of server-held information; we may retain records required by law or fraud prevention. Deleting data does not cancel your Apple subscription.

No tracking or advertising

Origin does not use advertising identifiers, sell personal information, or track you across other companies’ apps and websites. Microphone access is used for voice enrollment and calls. This service is intended for adults 18 and older.

Recipient voice enrollment

Before conversation starts, recipients hear instructions in the selected language. Saying yes or pressing 1 gives consent to capture 15 seconds of their own speech and send it to ElevenLabs for a temporary voice clone for this call. Pressing 2 selects translated conversation with a standard voice, without a voice enrollment recording. Hanging up declines the call. The sample is held temporarily in memory for processing. Origin requests deletion of the temporary clone when the call ends and retries failed deletions after service restart; providers may retain data according to their policies. No recipient clone is reused for another call. An app user's separately enrolled voice stays associated with their account until deleted.

Voice setup is excluded from welcome conversation time; paid balance reflects call usage including setup. A 15-second telephone sample may not reproduce a voice accurately. If enrollment fails or requires extra verification, the call uses a disclosed standard voice.